Privacy Policy

Effective November 11, 2026 · Version 2026-11-11

This policy explains what Port Hopper World knows about you, what we do with it, who can see it, and the control you have. See also the Terms of Use.

In short

We collect your email address, your display name, your gameplay, and anything optional you choose to tell us, such as travel interests or a quote request.
We never sell your information, and the game has no advertising or tracking tools from other companies.
Other players see your display name, level, ship, scores and ducks. They never see your email address.
Cruise deals and travel offers are sent only if you opt in, and you can opt out at any time.
A travel advisor contacts you personally only when you send a quote request.
You can download a copy of your data, or delete your account, yourself, from the Me tab.
The game is for adults aged 18 and over.

This summary is here to help. The full text below is what applies.

1. Who is responsible for your information

Port Hopper World is operated by Cruise Crawler LLC, a Florida limited liability company (“Cruise Crawler”), which decides how and why your personal information is used (the “controller” under some privacy laws). This policy covers the game, the public pages of this website, duck tags and invite links, the contact form, and the emails and notifications the game sends.

It does not cover the main Cruise Crawler website, travel bookings you make with Cruise Crawler, or other companies’ websites and apps, which have their own privacy notices.

2. What we collect

We collect only what the game needs. Most of it comes directly from you.

Kind of information	What it includes	Where it comes from
Account	Your email address, the display name you choose, the time you confirmed you are 18 or older, which version of the Terms you accepted and when, and when you last played.	You
Gameplay	Your ship and fleet, voyages, mission and quiz scores, passport stamps, souvenirs, upgrades, Travel Coins, Explorer XP, badges, streaks, daily quests, championship points and results, and the ducks you have collected.	Your play
Profile and community	Your profile title and bio, whether your profile is public or private, who you follow or block, cheers you give, reports you send, cruises you add to your trip log, sailings you list for your ducks and the ports you add to them, roll calls you join, messages you post on a sailing or crew noticeboard, the crew you belong to, notes you leave on a duck you found, and gifts and challenges between you and your friends.	You
Duck tags and invites	The QR tags you make, the finds logged against them, who joined through your tag or invite link, and how many times each link was opened.	You, people who scan your tags
Travel interests (optional)	Ships and ports on your Dream Cruise Board, departure port, travel window, regions, party size, budget range and cruise experience.	You, only if you fill them in
Quote requests (optional)	Your name, an optional phone number, whether you want a call, and the trip details and notes you send, plus our advisors’ notes on handling the request.	You, only if you ask for a quote
Message choices	Whether you opted in to travel offers and when, which game alerts you want, and, if you turn on phone notifications, the notification address your browser gives us for that device.	You, your browser
Technical and safety	The IP address used when a sign-in code is requested; the IP address and browser type our sign-in provider records for each signed-in session and in its security log; a record of game actions (for example, starting a voyage); if the game hits an error on your device, the error message, technical detail of the error, the page and your browser type; and notes our team adds to keep the game fair, such as a hold on an account that may be a second account of the same person.	Your device, our team
Messages to us	The name, email address and message you send through the contact form.	You

We do not ask for, and ask you not to post, sensitive information such as government ID numbers, payment card details, health information or precise location. The game takes no payments and does not use your device’s location, camera, microphone or contacts. Scanning a duck’s QR code uses your phone’s own camera app, not the game.

3. How we use it, and our legal reasons

Why we use your information	Legal basis (where the law asks for one)
To run the game: sign you in, save your progress, show leaderboards, profiles and duck journeys, and run championships.	Performing our agreement with you (the Terms)
To send messages the game cannot work without, such as sign-in codes and notices about important changes.	Performing our agreement with you
To tell you about activity on your account, such as a duck being found, in the game and by email. These alerts are on when you join and you can switch any of them off.	Our legitimate interest in keeping you informed about your own account
To send notifications to your phone, if you turn them on for that device.	Your consent, which you can withdraw at any time
To send cruise deals and travel offers, and to make them relevant using the travel interests you gave us.	Your consent (opt-in), which you can withdraw at any time
To answer a quote request and contact you about it.	Steps you asked us to take before a possible booking
To keep the game fair and safe: limit sign-in attempts, detect cheating and duplicate accounts before rewards are confirmed, moderate reports, and investigate abuse.	Our legitimate interest in a fair, secure game
To fix problems and improve the game, using error reports and counts of how features are used.	Our legitimate interest in a working, improving game
To answer your messages and requests, and to keep a record that we did.	Our legitimate interest, and legal obligations
To comply with the law and to establish, exercise or defend legal claims.	Legal obligations and our legitimate interests

Travel interest. Our advisors see a simple travel-interest score for players. It is worked out only from things you do deliberately about real travel: items on your Dream Cruise Board, travel interests you save, opening a real cruise offer or the quote form, and sending a quote request. It helps them decide which quote requests to answer first. Time spent playing, your scores and your progress in the game are never treated as interest in travelling or as a request to be contacted, and an advisor contacts you personally only when you send a quote request and confirm that we may.

We do not make decisions about you by automated means alone that have a legal or similarly significant effect on you.

4. What other people can see

Your email address, phone number, travel interests and quote requests are never shown to other players.

Anyone on the internet, without signing in

Leaderboards show your display name, level, cruise line, flagship, championship points and prestige.
A duck’s page, reached from its printed QR tag, shows the owner’s display name and level, the cruises that duck has been listed on, and the display names of players who recently logged finding it, with the date of each find.
Your invite link shows your display name, level and ship, and how many stamps and ducks you have collected.
Duck sailing pages show the ship, the sailing dates, its ports of call, the ducks listed for it, and how many explorers have joined its roll call. They do not show who is on the roll call. If the sailing has a golden duck that has been found, the page shows the finder’s display name.
A note you leave when you log a duck appears on that duck’s page beside your display name.
Duck-collection and recruiter leaderboards show your display name, level, ship and counts.

These public pages can be found by search engines and shared by anyone who has the link.

Think before you list a sailing. A duck’s page links your display name to the ships and dates you listed for that duck, so anyone who finds or scans the duck can tell that you may be travelling then. If you would rather keep your travel dates private, do not list the sailing, and do not choose a display name that identifies you.

Signed-in players

Your profile: display name, title, bio, level, ship, badges, duck collection, statistics, followers, and any trip-log cruises you chose to show.
Your new stamps, ducks, badges and any trips you chose to show appear in your followers’ feed and in the Everyone feed, which is open to all signed-in players. You may also appear on the world view and in player search.
If you join a sailing’s roll call, signed-in players can see your display name, level and how many ducks you are bringing on that sailing’s page, with a mark if the Cruise Crawler team has verified your booking. The roll call is opt-in and you can leave it at any time.
Messages you post on a sailing’s noticeboard can be read by any signed-in player. Messages on a crew’s noticeboard can be read by that crew’s members.
If you join a crew, signed-in players can see that you are a member, with your level, ship and championship points.
Friends you gift or challenge see your display name and, for a challenge, your score once they have played.

You can make your profile private in the Me tab. A private profile shows only your display name, picture, level, cruise line, ship, title, joining date and follower counts, and is left out of search, the feed and the world view. You still appear on leaderboards and on the pages of your duck tags. Trip-log cruises are private unless you choose to show each one. You can block any player, which hides your profile from them and removes each of you from the other’s feed, search and world view (leaderboards are unaffected), and you can report a profile to our team.

Choose a display name, title and bio that do not reveal who you are if you want to stay anonymous to other players.

5. Duck tags, invite links and scans

When someone opens a duck tag or an invite link, we count the visit so the owner can see how far a duck has travelled. To count each visitor once a day we turn the visitor’s IP address into a one-way keyed code before it reaches our database. The address itself is not stored, the code cannot be turned back into an address by us in the ordinary course, and the count is not linked to any account.

If you sign in and log a find, your display name appears in that duck’s journey. If you join through someone’s tag or invite, we record that they invited you so they can be credited. They may be told your display name, and you are shown theirs.

7. Marketing and game messages

Travel offers are opt-in. We send cruise deals and travel offers only if you tick the box to receive them. The box is unticked by default, and you can change your choice at any time in the Me tab or with the unsubscribe link in any offer email. Opting out never affects your ability to play or compete.

Game alerts are yours to control. Alerts about your own account, such as a duck being found, are on when you join. You can switch each kind off in the Me tab, and every alert email has a one-tap link to stop them. Phone notifications are sent only to devices where you turned them on.

Essential messages, such as sign-in codes and any notice we need to send about your account or a significant change to the game, may be sent regardless of these choices, because the game cannot work without them.

Phone calls. We phone you only if you gave a number with a quote request and ticked the box asking a travel advisor to call you, and only about that request. Calls are made by a person, not by an automatic dialler or a recorded message. We do not send marketing text messages.

8. Cookies and storage on your device

The game uses only what is strictly necessary to work. It sets no advertising or cross-site tracking cookies.

Sign-in cookies keep you signed in. They are removed when you sign out.
Local storage remembers settings on your device, such as sound, text size, your map view and which tips you have already seen. It is not sent to us.
Session storage stops a duck-tag visit being counted twice in one browser session.
A notification helper (a “service worker”) is set up by your browser when you open your settings in the game, so the game can be added to your home screen and can show notifications if you turn them on.

Because nothing here tracks you across other sites, there is no cookie banner to accept. For the same reason, “Do Not Track” and Global Privacy Control signals do not change how the game behaves: there is no sale, sharing or cross-site tracking to turn off. You can clear cookies and storage in your browser at any time, which signs you out and resets those settings.

9. How long we keep it

Information	Kept for
Your account, gameplay, profile, travel interests, quote requests, duck tags and message choices	Until you delete your account. We may also delete accounts that have not been used for 24 months, after emailing a warning.
IP addresses recorded when sign-in codes are requested	35 days
IP address and browser type held by our sign-in provider for each session and in its security log	Sessions until you sign out or they expire; the security log until you delete your account
The record of which version of the Terms you accepted	Until you delete your account
One-way codes used to count duck-tag and invite visits	As long as the tag or invite exists. Deleted with your account.
Alerts already sent to other players that mention you (for example, “found your duck”)	They stay in that player’s account, with the display name you had at the time
Website health checks	7 days
Messages sent through the contact form	Up to 2 years, including after your account is deleted, as a record of the request
Noticeboard messages and notes on ducks you found	Until you delete them or your account. A sailing’s noticeboard stops taking new messages two weeks after the sailing ends.
The note you send with a Verified Sailor request	Deleted as soon as our team has decided
Reports you made about other players	Kept after your account is deleted, without your name, so moderation history stays intact
Backups and service-provider logs	Overwritten on a rolling basis, normally within 30 days

When you delete your account, your account, progress, profile, duck tags, travel interests and quote requests are removed from the game straight away. Past championship results keep their order, but your name and score are removed from them. Records of a real booking, or emails you exchanged with an advisor, are held outside the game and kept for as long as tax, consumer and travel laws require.

10. Your choices and rights

Everyone who plays, wherever they live, can do the following without having to ask us:

Download your data. In the game, open the Me tab and choose “Download my data” to get a copy of your account, gameplay, profile, travel interests, quote requests, travel-interest score, followers and block list, crew, noticeboard messages, notes on ducks, roll calls, gifts, challenges, notification devices, sign-in code requests, messages you sent us and your most recent 1,000 activity entries, in a standard file format (JSON). It leaves out notes written by our team (advisors’ notes on a quote request and fair-play notes), our sign-in provider’s session records, and some detailed history (cheers, daily point entries, older championship results and who joined through you); ask us and we will send them.
Delete your account. In the same place, choose “Delete my account”. This is immediate and permanent.
Correct your information. Edit your profile, travel interests and trip log in the Me tab.
Control messages. Change travel offers and alerts in the Me tab, or use the unsubscribe link in any email.
Control visibility. Make your profile private, hide trip-log cruises, and block other players.

You can also ask us to do any of these for you, to tell you what we hold, to restrict or object to a particular use, or to withdraw a consent you gave. We do not charge for this and will never treat you differently for using your rights.

To make a privacy request, or if you cannot sign in or your account is suspended and you cannot use the tools above: Use the contact form, which goes straight to the Cruise Crawler team, or email info@cruisecrawler.com, or call (813) 441-3966. We answer within 30 days, and usually much sooner.

Postal address: Cruise Crawler LLC, 8051 N. Tamiami Trail, Ste E6, Sarasota, FL 34243.

To protect your account, we confirm a request by replying to the email address on the account. Someone you have authorised may make a request for you if they can show your written permission. If we refuse a request, we will explain why, and you can ask us to reconsider by replying to that decision. A different person will review it and answer within 45 days. If we refuse your appeal, you may contact the attorney general of your state.

11. Additional information for US residents

Some US states, including California, Colorado, Connecticut, Virginia, Texas and others, give their residents specific privacy rights: to know what personal information a business holds and receive a copy, to correct it, to delete it, to opt out of sale, of sharing for targeted advertising and of certain profiling, and to appeal a refused request. We give these rights to every player, as set out above, whether or not the law requires us to.

In the words used by those laws, in the past 12 months we have collected these categories of personal information, for the purposes described in this policy:

Identifiers: email address, display name, IP address, and name and phone number if you sent a quote request.
Internet or network activity: your activity in the game, browser type and error reports.
Commercial information: travel interests and quote requests you chose to send.
Inferences: the travel-interest score described above, and fair-play notes such as a hold on a possible second account.

We do not sell personal information, do not share it for cross-context behavioural or targeted advertising, and do not use or disclose sensitive personal information for purposes that would require an opt-out. We do not collect precise location. We do not knowingly hold personal information of anyone under 18. We disclose personal information for business purposes only to the service providers and others listed in “Who we share information with”.

California residents may also ask whether we have given their personal information to other companies for those companies’ direct marketing. We have not. Nevada residents may opt out of the sale of certain information. We do not sell it.

12. Players outside the United States

The game is run from the United States, and your information is stored and processed there and wherever our service providers operate. Privacy laws in the United States may differ from those where you live. Where the law requires a safeguard for sending personal information abroad, we rely on recognised mechanisms such as standard contractual clauses in our providers’ terms.

If you are in the European Economic Area, the United Kingdom or Switzerland, you have the right to access, correct, delete, restrict and receive a copy of your personal information, to object to uses based on our legitimate interests, and to withdraw consent at any time without affecting what was done before. Our legal reasons for each use are in the table above. You also have the right to complain to the data protection authority where you live, although we hope you will give us the chance to put things right first.

13. Children

The game is for adults. You must be 18 or older to create an account, and we ask every player to confirm this. We do not knowingly collect personal information from anyone under 18, and never knowingly from children under 13. Opening a duck tag or an invite link does not need an account. We store only the one-way visit code described in “Duck tags, invite links and scans”, which we do not link to an account or a person. The email address entered to request a sign-in code is stored before you confirm your age; a sign-up that is never finished holds nothing else. If we learn that someone under 18 has an account, we delete it. If you believe a child has created an account, tell us through the contact form and we will delete it.

14. How we protect it

We sign you in with one-time codes, so there is no password to steal or reuse. Information is encrypted in transit and at rest by our providers, players can read only their own private records, and only named Cruise Crawler staff can reach player and quote information.

No online service can promise perfect security. If a breach of your personal information occurs that the law requires us to report, we will tell you and the relevant authorities as that law requires. Keep your email account secure, because access to your email is access to your game account.

15. Changes to this policy

We will update this policy when the game or the law changes. The date and version at the top show the latest update. When this policy changes, the game shows you the updated policy the next time you sign in, before you carry on playing, and we ask for your consent where the law requires it.

16. Contact us

Questions about this policy or your information? Use the contact form, which goes straight to the Cruise Crawler team, or email info@cruisecrawler.com, or call (813) 441-3966. We answer within 30 days, and usually much sooner.